Getting started01
See how your app brings content, your website and everyday marketing together.
VIDEO + STEP-BY-STEP GUIDE
THE BRANDS.LIVE WALKTHROUGH
Your business. Your pace.
Learn one simple thing today. Make your business
look better, reach further, and stay active online.
8short videos
under a minute each
under a minute each
NEW HERE? START HERE
Meet your marketing department.
A quick tour of what Brands.live can do for your business—from everyday posts to your online presence.
EPISODE 01 • 45 seconds • Beginner friendly
Small lessons. Big possibilities.
Pick what you need, or follow the series from the beginning.
Getting started02
Add your business and choose the right product or service keywords.
VIDEO + STEP-BY-STEP GUIDE
Content & branding03
Explore business designs and festival content, then make them your own.
VIDEO + STEP-BY-STEP GUIDE
Content & branding04
Bring your business identity, product information and gallery together.
VIDEO + STEP-BY-STEP GUIDE
Content & branding05
Choose content that speaks to the customers in your local market.
VIDEO + STEP-BY-STEP GUIDE
Website06
See how your business information becomes an online presence.
VIDEO + STEP-BY-STEP GUIDE
AI tools07
Turn a product photo into a promotional image with a ready-made AI template.
VIDEO + STEP-BY-STEP GUIDE
AI tools08
Make a short promotional video by selecting a template and product photo.
VIDEO + STEP-BY-STEP GUIDE
MAKE MORE OF YOUR APP
Help for every part of your marketing
Quick written guides for additional features. Videos for these topics are not included in this series.
One-tap personalised scheduling
WRITTEN FEATURE GUIDE
Stay consistent with content based on your business keywords and branding.
- Review your product or service keywords and business branding.
- Open the scheduling tool and check the available account connections.
- Use the one-tap personalised-content option to generate and automatically schedule content.
- Review the schedule and publishing status in the app.
Available channels and connection requirements depend on the options shown in your account.
Google Business Profile & reviews
WRITTEN FEATURE GUIDE
Manage your Google presence and use AI support for review replies.
- Open the Google Business Profile feature available in your app.
- Follow the connection instructions for the Google account that manages your business.
- Review your business information and customer reviews.
- Read any AI-suggested reply carefully before using it.
Keep replies personal and accurate. Do not include private customer information.
Daily content on WhatsApp
WRITTEN FEATURE GUIDE
Receive daily business content on WhatsApp, ready for you to review and use.
- Look for the daily WhatsApp content option in your account.
- Check the WhatsApp number and follow the activation steps shown.
- When content arrives, check your branding and business details.
- Share suitable content with your customers or to your status using WhatsApp.
Receiving content on WhatsApp is different from automatically sending it to all your customers.
Voice Live — AI Receptionist
WRITTEN FEATURE GUIDE
Explore the AI receptionist feature for your business.
- Find Voice Live in your available business tools.
- Review the setup instructions and requirements shown in your account.
- Use accurate business, product and service information during setup.
- Follow the available testing instructions before using it with customers.
A Voice Live setup video was not supplied. Check the app or support for activation, supported call workflows and plan availability.
A SIMPLE HABIT TO START WITH
Make a little time for your business online.
01Check your details
Keep your logo, contact number and products up to date.
02Create something useful
Show a product, a service or an offer your customers care about.
03Share and respond
Share your content, then make time for customer enquiries.
A LITTLE HELP GOES A LONG WAY
Questions? Let’s make it simple.
Clear answers to help you move forward.
Where should I start?
Start with episode 1 for the overview, then episode 2 to set up your business profile. After that, choose the task you need today.
Do I need to type AI prompts?
No. In the AI tab, select an image or video template, then select or add your product image and generate. You do not need to write a prompt.
How does personalised scheduling work?
Brands.live uses the product or service keywords you selected and your branding guidelines to generate personalised content and schedule it automatically through its one-tap workflow. Check the schedule and supported channels in your app.
Why am I seeing content unrelated to my business?
Review your selected business category and product or service keywords. Keep them specific to what you sell, and save your changes.
Can I make content in a regional language?
Yes, Brands.live supports regional-language content. Choose from the languages available for your selected design or feature and review the final wording.
Can I use my own product photos?
Yes. The AI workflow lets you select or add a product image. Use a clear photo with the complete product visible for a better starting point.
How do I get daily content on WhatsApp?
Check the daily WhatsApp content option in your Brands.live account and follow its activation steps. Confirm the receiving number and any requirements shown.
Are all features included in my subscription?
Features, usage limits, connected channels and add-ons may depend on your plan. Check the subscription details in your account or contact support before purchasing.
A video is not playing. What should I do?
Check your internet connection, then tap “Open video in a new tab” below the player. If it still doesn't play, contact Brands.live support.
My generated image or video is not ready. What next?
Wait for the in-app status to update and check your internet connection. Avoid repeatedly starting the same request. If it remains stuck, share the error message with support.
How do I correct my name, logo or number?
Review your business profile and update the relevant details. Check a new content preview afterwards to confirm your changes appear correctly.
Does my website guarantee new enquiries?
No. Your website helps customers understand and contact your business. Enquiries depend on factors such as demand, visibility, content and how quickly you respond.
Why does my app look different from the videos?
Screens can change with app updates, device type and subscription. Follow the equivalent options in your current app; support can help if a feature is missing.
What information should I send to support?
Keep your registered mobile number, the feature name, an error screenshot and the approximate time of the issue ready. Never share an OTP or password.
Still need a hand?
Use the help or support option available in your Brands.live app.
Keep your registered number and a screenshot of the issue ready.